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 IACC Press Release  Press 

NORTHWIND, Sole Provider of its Maestro Solutions in North America


Contact: Audrey MacRae
Phone: (905) 940-1923 ext-246
Fax: (905) 940-1925

MARKHAM, ON (June 14, 2004) -- NORTHWIND

Maestro Installations Increase in North America and UK, NORTHWIND Enhances Communications With Clients Builds Customer Care Services

June 8, 2004 -- NORTHWIND, a provider of enterprise property management and reservation solutions for hospitality, announced it is now the sole supplier of the Maestro Suite of Property Management Solutions in North America. Maestro was previously distributed in North America by InnFinite Systems and Ramesys; these companies will no longer be able to offer the Maestro Suite of hospitality solutions. NORTHWIND is also adding two new distributors in the United Kingdom, Maitre D, and Quadranet Systems. These companies will replace the previous distributor Ramesys UK in two European regions. The strategic move to reshape Maestro distribution will strengthen product support and client services by improving NORTHWIND's communications with its users. By concentrating customer care for the extensive North American region, and the Caribbean, in NORTHWIND's corporate offices in Markham, Ontario, the company will be able to more closely monitor client satisfaction.

Jacob Dehan, President of NORTHWIND said, “Client service is the top priority at NORTHWIND. The growing number of Maestro customers in North America and the UK is driving our decision to reshape distribution and support for the entire Maestro property management product suite. By managing Maestro distribution and support for North America from NORTHWIND's offices we can ensure the highest level of professionalism and customer satisfaction in our product support and client care departments. We will also enhance the direct communication with our users that guides Maestro's development and improves our solutions.” NORTHWIND chain users include Suburban Franchise Systems, Vintage Inns, Arkansas State Parks, Sandman Hotels, Monterey Peninsula Inns, and SunSwept Resorts; as well as hundreds of independent hotels, clubs, resorts, and condominium and timeshare properties worldwide.

The Maestro Enterprise suite combines a full-function Front Office system in use by hotels with from 1,700 to 25 rooms; Maestro GDS+ -- an online, real-time reservation engine with integrated Yield Management to maximize ADR for virtually all eReservation sources; Owner Management – Fully integrated ownership accounting functionality for asset performance reporting; Maestro Central Reservations - supports a two-way interface to corporate sales offices; Sales & Catering -- Manages group-convention sales and function rooms, whether at one property or a portfolio of hotels; ResEze Web Booking Engine - Enables independent and multi-property hotels to take advantage of the growing online revenue opportunity by providing tools for guests to book their own reservations from an operator's website; Maestro Yield – A revenue manager that makes sophisticated strategies easy for multiple booking channels at one or more properties; Maestro Analytics -- A complete business intelligence software suite that lets end-users interactively analyze critical business information; Maestro CRM – Gives managers the information to make the best business decisions for booking new business; Maestro Club/Spa – Enables resorts, hotels and clubs to schedule facilities and activities with real-time integration to all other modules. Maestro easily imports data from many legacy PMSs for effortless installation.

NORTHWIND will be exhibiting at HITEC 2004 in Dallas, TX at the Dallas Convention Center on June 21-24. Come by booth #822 to see and learn more about Maestro's new capabilities & features, and receive a one-on-one presentation and in-depth briefing of this advanced software.

NORTHWIND (, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability. Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products: PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condominium Owner Management & Timeshare Owner Management, Yield Management, GDS Connectivity and ResEze (Internet Reservations). This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.

© 2004 IACC North America
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