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 IACC Press Release  Press 

Industry Recovery Evident as Operators Invest in Technology; Install Maestro in 1,500+ Rooms in June


Contact: NORTHWIND-Maestro Prop. Mgmt. Solutions
Company: Audrey MacRae - Director, Mktg. Communications
Phone: 905-940-1923
Fax: 905-940-1925

MARKHAM, ON (August 3, 2004) -- NORTHWIND

Maestro Chosen by Scottsdale Luxury Resort, Sequoia National Park with 3 Lodges 33 Cabins, Anaheim Family Hotel, and the International Mission Board Housing Facility

July 20, 2004 – NORTHWIND, a leading provider of enterprise property management and reservation solutions for hospitality, announced the successful installation of its MaestroÔ Enterprise Management Suite at properties controlled by four different operators with a total of over 1,500 rooms. The new installations include the luxurious Gainey Suites Hotel in Scottsdale, Arizona; the family-friendly Park Vue Inn in Anaheim, California; the nearly 1000-room International Mission Board missionary housing facility in Richmond, Virginia; and the three lodges and 33 cabins of California's beautiful Sequoia and Kings Canyon National Park.

Warren Dehan, President of North America Operations for NORTHWIND, said, “We are seeing a solid industry recovery. Operators are investing in new technology to make their properties more profitable and that deliver better decision information to owners. Lodging companies selecting Maestro represent all segments of hospitality, from luxury destinations in Scottsdale, to national parks like California's Kings Canyon with multiple lodges and cabins, as well as large facilities such as the Southern Baptist International Mission Board property in Virginia. NORTHWIND is focused on its clients' success, and Maestro's widespread adoption demonstrates it has the flexibility and robust functionality to automate any type or size of property or chain.”

New Installs Coast to Coast

In the rugged Sierra Nevada Mountains three lodges and 33 cabins operated by Sequoia and Kings Canyon National Park are now linked with Maestro Multi-Property Edition to a central server and database for single-point management of the entire Park lodging facility. Park Vue Inn, directly across from Disneyland's main gate in Anaheim, California is using Maestro Front Office to help provide families with a perfect place to stay while having fun together. The Southern Baptist International Mission Board in Richmond, Virginia installed Maestro Enterprise Suite of Front Office, Sales and Catering, Club/Spa and Work Order Maintenance solutions to automate their nearly 1000-room missionary housing campus where returning missionaries can join their families for rest and relaxation in supportive surroundings.

CRM and Yield Management, Essential to Operations

The fashionable 162-room Gainey Suites Hotel in Scottsdale, Arizona installed Maestro Front Office and Sales and Catering to coordinate guest reservations and meeting space management and to support the hotel's high level of guest service. Rich Newman, Gainey Suites' General Manager said, “We chose Maestro because of its strong customer relationship management (CRM) capability that lets us review a guest's past-stay preferences for instant recognition, personalized service, and ease of use as we take reservations. Maestro's 2-way SynXis GDS interface with Yield Management was also important to our decision, enabling us to consistently maximize our inventory and revenue opportunities. The Front Office system with integrated Sales and Catering is a perfect fit for our operation because Maestro gives us instant access to our corporate clients' profiles and their activity to help us make intelligent business decisions. Their training team was extremely professional and well organized, as well.”


NORTHWIND (, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability. Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products: PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, POS & Online Table Res, GDS Connectivity and ResEze (Internet Reservations). This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.

© 2004 IACC North America
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